Regulations Non-Trading Operations

Table of contents
1. General Provisions
2. Doubtful non-commercial operations
3. Communications
4. Payment Policy
5. Ways of funds transfer
5.1. bank transfer
5.2. Translation from credit card
5.3. Transfer through the payment system
5.4. Translation by electronic payment system
5.5. Internal transfer of funds
6. User Dashboard
7. The procedure for conducting investigations and resolving disputes.
1. General Provisions
1.1. This Regulation Non-Trading Operations (hereinafter – the “Rules”) developed in the framework of international cooperation measures to combat financial abuse, detection and prevention of violations of the law, and establishes the procedure for non-trading operations on the Customer’s account in the company City Capital (hereinafter – the ” Company”).
1.2. Nontrading operation – any operation of the Client on entering funds to the Client’s withdrawal from the Customer’s account or the internal transfer of funds between accounts Personal Account.
The terms and definitions apply to these Regulations are specified in claim 17 of the Customer Agreement, which is located in the “Contracts and Regulations” section “Company” on the Company’s Web site. In the event of non-compliance of certain provisions of this Regulation specific provisions of the Customer Agreement and the Regulations relating to non-commercial operations, the predominant value, the provisions of this Regulation. This fact does not imply the invalidity of the remaining provisions of these documents.
1.3. Orders (requests) on non-trading operations may be filed by the Client of the Company only through the Personal Cabinet. All other means of communication referred to in para. 3 of this Regulation, designed for interaction between the Company and the Client, as well as for the notification of the Client Company.
1.4. Upon registration of the Personal Cabinet on the Company’s Web site The Customer undertakes to provide correct and accurate information for personal identification in accordance with the requirements of the Client registration form on the Website of the Company and these Regulations. The client is obliged to inform the Company about the changes in their identification data.
1.5. To verify the customer identification data – individual company has the right at any time to request from the Customer the following documents:
a) Identity document. Scan or photocopy of your passport and / or other national identity document in a legible format, with the name and the name (s), date and place of birth, passport number, date of issue and expiry of passport, the country that issued the passport and Customer’s signature.
c) A document confirming the place of residence. Scan or photocopy of the following documents in high resolution: a utility bill (not older than three months); A certificate from the bank confirming the Customer’s address.
1.6. To verify the customer identification data – the legal entity Company has the right at any time to request these documents:
registration, constituent documents and documents confirming legal status of the Company and the powers of the signatory on the account of the Client.
1.7. The Company reserves the right to suspend the non-trading operations on the Customer’s account, if determined that the identification data of the Customer are incorrect or misleading, and if the Customer has not provided the requested documents.
1.8. In accordance with the requirements of the US “On Foreign Account Tax» (Foreign Account Tax Compliance Act, or FATCA) of the Law of the Company registered in the US IRS (Internal Revenue Service (IRS) (http://www.irs.gov), thereby confirming its consent to the collection and provision of information on US taxpayers to the IRS.
The company collects information allowing to determine membership of newly converted person or existing customers to the persons who are subject to FATCA requirements. In this regard, the Company may request the Client to fill in one of the questionnaires on self-certification on Form, Form W-8, as well as to request additional documents and information. The Company can not provide services to persons who are subject to the requirements of FATCA on the taxation of their foreign accounts.
1.9. The Client guarantees the legal origin, legal ownership and right to use them transferred to the accounts of the Client’s funds.
1.10. The company has the right to amend the terms of these Regulations unilaterally at any time, three (3) working days notice to the Client of the changes planned by one or more methods described in para. 3.1 of this Regulation. Such amendments shall enter into force on the date specified in the notice.
1.11. This Regulation is open and is an integral part of any contract entered into between the Company and the Client. The content of this Regulation is disclosed without restriction upon request to any interested persons.
2. Doubtful non-commercial operations
2.1. Nontrading operation can be recognized in cases of doubtful Company, which include, but are not limited to, the following:
abuse of funds transfers without the use of direct services to the Company (without performing trading operations on the trading account, without the use of investment services);
the unusual nature of the operation, which has no obvious economic sense or apparent lawful purpose;
circumstances give reason to believe that the operations are carried out for the purpose of legalization (laundering) of proceeds from crime or financing of terrorism;
failure by the Client for its own information and identification documents for verification, as well as the provision of false information;
the inability to communicate with the customer at the indicated registration e-mail and phone;
failure by the Client information for identification of the beneficiary, ie the person who acts for the benefit of the Client (in particular, on the basis of the agency contract, agency contracts, commission and trust management, when conducting non-commercial operations);
providing false or invalid documents.
2.2. Nontrading operation can be recognized by the Company based on an analysis of doubtful nature of the operation, its components, attending circumstances and interaction with the Client or his representative.
2.3. The Company reserves the right to investigate the nature of doubtful non-trading operations, whereupon to suspend such operations until the reasons of their occurrence and the end of the investigation.
2.4. In the course of the investigation, according to para. 2.3 of the Rules, the Company is entitled to request the Client identification documents of the Client, payment and other documents confirming the lawful possession and the legal origin of the funds transferred to the replenishment of the Customer’s account.
2.5. At revealing doubtful non-trading operations, the Company may:
to refuse to hold them by the deviation of the corresponding application;
limit the input and / or withdrawal of funds to the Customer’s account in any way at the discretion of the Company;
produce return of funds previously credited to the Customer’s account on the same source of payment, which is replenished with the Client’s account;
write off from the account of the Customer reimbursement of commissions and bonuses credited for the operation of the Client;
to terminate the relationship with the client.
2.6. Refusal to perform doubtful non-trading operations, as well as
relationships with clients in the identification of doubtful non-trading operations are not the basis for the emergence of civil liability of the Company for breach of the concluded contracts with the Customer.
3. Communications
3.1. The Company may use for communication with the Client:
a) the internal mail trading platform
b) e-mail;
c) phone;
d) postage;
f) notification in the Personal Area.
3.2. For the operative communication with the Customer to address the issues of non-trading operations of the company will use customer contact information specified in the registration of the Customer or modified in accordance with para. 3.4 of this Regulation. Customer agrees to receive information from the Company at any time.
3.3. Any correspondence (. The documents, notices, confirmations, announcements, reports, etc.) are deemed received:
a) after one (1) hour from the moment of sending it by e-mail (e-mail);
b) if sent by Trading Platform internal mail;
c) immediately after the phone call;
d) through seven (7) calendar days after posting;
e) immediately after placing the ad in the “Company News” section “Company” on the Company’s Web site;
f) immediately after the notification in the Personal Area.
3.4. The client undertakes to inform the Company of changes in contact information by making appropriate changes in the dashboard or any other method, proposed by the Company.
3.5. Customer understands and agrees that, in case of improper behavior of the Client to communicate with an employee of the Company, the Company reserves the right to unilaterally terminate the relationship with the client.
3.6. Each non-trade operations of clients supported by an entry in the Personal Area in the “Payment History”. If the client has detected an error in the record with regard to non-trade operations, he is obliged to formulate a claim in accordance with section 7 of these Regulations.
3.7. If the client has detected an error in recording in their favor, it is obliged to notify the client error Payments Department of the Company (hereinafter –
“Payments Department”) as soon as possible, using the contact information under “Contact Us,” “Company” section, located on the Company’s Web site.
4. Payment Policy
4.1. Updating the Client’s account and withdraw funds from the Customer’s account are made using only the methods of translation that are available in the Dashboard. The size of commissions and other charges for each way of transferring funds are published in the dashboard and on the Company website and can be changed periodically by the Company.
4.2. Customer understands and agrees that all fees and other costs related to the implementation and the passage of his chosen method of transfer, are paid for by the Client.
2 These include commissions and other costs (according to tariffs) electronic payment systems or processing centers, through which occurs the passage and implementation of the selected funds are transferred.
additional fees to transfer the amount of the Client, with the exception of commissions and other charges provided for in this Regulation.
4.3. Transfer of funds to the Client’s account is based on an application for deposit. Withdraw from the Customer’s account is based on an application for withdrawal. Internal transfer of funds to another account of the Client is based on an application for internal transfer of funds. All non-trading applications executed by the Company within 1 (one) business day, but not later than the end of the trading day following the date of receipt of the application (or following the day of receipt of funds to the Company, if the application for account recharge).
4.4. Applications for non-commercial operations, such as the application for a refill, the application for withdrawal and the application for internal transfer of funds created by the Customer in the Dashboard and deemed accepted by the Company if it is displayed in the Client Dashboard in the “Payment History” section, as well as accounting system of the client applications of the Company.
4.5. The company credits the Client’s account the amount received on the account of the Company.
4.6. Transfer of funds to the Client’s account in the currency account of the Client, regardless of the currency in which the transfer is made. If Customer’s account currency differs from the currency translation, the transfer amount is converted at the exchange rate of the Personal Cabinet, which acts at the time of receipt of payment on the account of the Company.
4.7. Debited from the Customer’s account is made in the currency of the Customer’s account. If Customer’s account currency differs from the currency translation, the amount is converted into the appropriate currency at the rate of the Personal Cabinet at the time of debiting the Customer’s account.
4.8. Currency conversion rates published in the dashboard and updated periodically by the Company.
4.9. The currency in which the Company receives the transfers for enrollment, and the currency in which the Company carries out transfers to the external account of the Client, depending on the method of transfer of funds specified in the Client Dashboard.
4.10. The Company reserves the right to impose restrictions on minimum and maximum amount of funds transfer, differentiated depending on the translation direction, method and currency translation.
4.11. The Company reserves the right to impose restrictions on the maximum number of requests for withdrawal of funds and applications for internal transfer of funds created in Dashboard Client during the day. These limits are published in the dashboard and can be changed periodically by the Company.
4.12. If the account of the Company receives a refund previously mentioned client on the basis of the application for withdrawal, the Customer’s account is credited the refund amount, which came at the expense of the Company, with the attendant fees and other costs are paid for by the Client by their retention c amount payable to return .
4.13. If the money sent to the replenishment of the Customer account by bank transfer, are not credited to the Customer’s account within 5 (five) working days from the payment date, the Client has the right to ask the Company to conduct an inquiry on the transfer according to para. 7.4. Customer understands that the inquiry may involve commission costs that will be paid by the Client. cost payment method is decided on an individual basis and may be performed by transferring the necessary amount to the accounts of the Company and by debiting the amount from the Customer’s account.
4.14. If funds are sent to the completion of transfer of the Client’s account via electronic payment or transfer to a bank card, not credited to the Customer’s Account within 2 (two) business days from the payment date, the Client has the right to ask the Company to conduct an inquiry on the transfer according to para. 7.5.
4 According to the fees or payment system processing center.
4.15. If the money sent to the external account of the Client on the basis of the application for withdrawal by bank transfer, were not credited to the Client within 5 (five) working days from when the application for withdrawal of funds in the status of “Done”, the Customer may request the Company to to investigate the transfer. The Company may provide the Client with a document confirming the fact of sending money:
a) for a bank transfer – a copy of the SWIFT (SWIFT), confirming that the translation of foreign currency;
b) in ruble bank transfer – copy of the payment order, confirming funds transfer in Russian rubles.
4.16. If the money sent to the external account of the Client on the basis of the application for withdrawal of funds via the electronic payment system, have not been credited to the Customer within 2 (two) business days from the date of transition the application for withdrawal of funds in the status of “Done”, the Customer may contact the company to make inquiry on the transfer. The Company may provide the Client with a screenshot confirming the fact of sending funds to an external account of the Client.
4.17. Customer understands and agrees that the investigation and inquiry documents may involve commission costs that will be paid by the Client. cost payment method is decided on an individual basis and may be performed by transferring the necessary amount to the accounts of the Company and by debiting the amount from the Customer’s account.
4.18. The client can activate the “Restriction of cash withdrawal only at the Client’s bank account.” To activate this limitation, the Client shall
6 According to the fees of the sending bank or the electronic payment system.
email to the Department of payments. Once this service is confirmed funds withdrawal from the Customer’s accounts will only be possible:
a) a bank account registered in the name of the Client;
b) internal transfer to another account of the Client opened in the framework of the Personal Account, provided that the account to which the funds are transferred, are imposed similar restrictions on withdrawals only to the bank account of the Client.
4.19. To remove the “Withdrawal Restrictions only to the bank account of the Customer” The customer needs to use the following procedure: to come with the identity card to the nearest office of the Company and to fill in any form of application for the removal of restrictions.
4.20. If you send funds employee of the Company has made a mistake and such has caused an unapplied funds to an external account of the Client, commission costs to resolve this situation will be paid by the Company.

4.21. If you make an application for withdrawal of funds by the Client in the details of the error was made, entailed unapplied funds to an external account of the Client, commission costs to resolve this situation will be paid for by the Client.
4.22. Customer acknowledges that in the event of a debt on his credit, the Company has the right to repay the debt unilaterally by debiting the funds available in the various accounts of the Client within the framework of the Personal Cabinet, as well as on the accounts of a private office, if the Company believes that there is a connection this Personal Account with the Customer.
4.23. Performed by the Client transfers to the Customer’s account replenishment and withdrawal of funds from the Customer’s accounts must comply with the requirements and take into account the limitations set forth in these Regulations and other applicable laws and
acts of the countries to the jurisdiction where the data transfers fall.
4.24. The company has the right to limit the possibility of non-commercial operations in the Personal Account (as well as to suspend the execution of the already created a Client applications) for an indefinite period pending clarification of the situation in the following cases:
in violation of the Client Client Agreement;
in eliminating the effects of non-market quotations of trading instruments;
when technical faults arising from the Company and / or an authorized agent of the Company.
5. Ways of funds transfer
5.1. bank transfer
5.1.1. The client can use bank transfer to the Customer’s account replenishment and withdrawal of funds from the Customer’s account, if at the time of the transfer the Company provides this way to transfer funds.
5.1.2. The client can use this method of transfer of funds only after the signed form client registration and copies pasporta8.
5.1.3. Client may make a bank transfer to the Company only to the bank account registered in the name of the Client, or make a transfer without opening an account.
5.1.4. Before making a transfer to recharge the Client Dashboard creates a request for replenishment of the account and download an invoice for payment (when a bank transfer) or a receipt for payment (when the ruble bank transfer). invoice and receipt options, such as bank details of the purpose of payment and the payment period should be closely observed by the Client during the formation of the translation. If the client can not make a transfer with the specified in the invoice or receipt for payment, you must contact the Payments Department to settle the question individually.
5.1.5. The Company reserves the right to deny depositing of funds transferred by bank transfer to the account of the Company, with the purpose of payment, different from that specified in the invoice or receipt, and if the transfer was carried out by a third party on behalf of the Client. In this case the Company returns the funds back to the bank account from which they were listed. All costs associated with the return of such transfer shall be paid by the Client.
5.1.6. The client can apply for the withdrawal of funds by bank transfer only to the bank account registered in the name of the Client.
5.1.7. The Company undertakes to send money to a bank account of the Client in accordance with the details provided in the application for withdrawal of funds if the conditions para. 5.1.2 of this Regulation.
5.1.8. When transferring funds by bank transfer Company indicates the payments details provided in the dashboard. If the purpose of the payment changes, the Company will promptly notify the Customer of the new payments by its publication in the Dashboard.
5.1.9. Customer understands and agrees that the Company is not responsible for the conditions and deadlines perevoda10 banking clients.
5.2. Translation from credit card
5.2.1. The client can replenish your account by means of transfer from your bank cards of international payment system, which type is specified in the Dashboard at any time, if at the time of the transfer the Company provides this way to transfer funds.
10 Usually a bank transfer takes about 2-5 business days.
5.2.2. Client may make a transfer to a bank card, registered in his name. Transfers from third party cards are not accepted by the Company. In the case of customer payments on account of income from a third party credit card refund is carried out on the same bank card with which the refill made. All costs associated with the return, paid for by the Client or the third party.
5.2.3. When funding the account with a bank card company is entitled to request from the Customer the following documents:
a) scan or photocopy of a passport in high definition;
b) a scan or photo of a credit card (front and back sides) in high definition. On the scan / photo the front of the card should be visible the first 6 and last 4 digits of the card number, full name of the holder of a credit card, the issuing bank and the card expiry date. On the scan / photo the reverse side must bear the signature of the holder of a credit card and CVC2 / CVV2 code must be closed. Scan / photo of each used a credit card is provided one-time;
c) for unregistered or virtual credit cards must provide a scan of official letters (confirmation), issued by the issuing bank and confirming the name of the credit card holder. The document must show the bank card number, the name (s) and Customer’s name and bear the stamp of the bank that issued the bank card.
5.2.4. Customer understands and agrees that the use of this method of replenishing the Customer’s account the following restrictions:
a) withdrawal and the internal transfer of funds from the Customer’s account will be possible only after 7 days;
b) withdrawal of funds from the Customer’s accounts will only be possible by bank transfer to an account registered to the name of the Client, or a bank card that was used when replenishing the Customer’s account, provided that at the time of processing the relevant application Company provides this way of transfer;
c) withdrawal of funds through the EPS is not received by the Company for execution.
5.2.5. Customer understands and agrees that the Company is not responsible for the terms of translation performance, conditions of transfer for a bank issuing a credit card and the circumstances that resulted in a technical failure when making a transfer if they occurred not because of the Company but through the fault of bankaemitenta, processing center and the international payment system.
5.2.6. Once the funds transferred by the Client with the help of a credit card, have been successfully credited to the account of the Client in the Company, the Company’s obligation to provide services in crediting the amount of payment is executed in full and can not be challenged.
5.2.7. In exceptional cases, the Company may make return payments received from the bank card. In this case the refund is carried out on the same bank card with which the refill made.
12 Limitation of the claim. 5.2.4 (a) is removed early in the case of the Client of the documents mentioned in para. 5.2.3 of this Regulation, and after processing by the Company.
5.3.2. Client may make a transfer of funds in the completion of the Client’s account any possible way for this company.
5.3.3. When funding the account the Company is entitled to request from the Customer the following documents:
b) where the payment with a credit card – a scan or photocopy of a passport in high definition; scan or photo of a credit card (front and back sides) in high definition. On the scan / photo the front of the credit card should be visible the first 6 and last 4 digits of the card number, full name of the holder of a credit card, the issuing bank and the card expiry date. On the scan / photo the reverse side must bear the signature of the holder of a credit card and CVC2 / CVV2 code must be closed. Scan / photo of each used one-time credit card provided.
c) For the unregistered or virtual credit cards must provide a scan of official letters (confirmation), issued by the issuing bank and confirming the name of the credit card holder. The document must show the bank card number, the name (s) and Customer’s name and bear the stamp of the bank that issued the bank card.
5.3.4. Customer understands and agrees that the use of this method of replenishing the Customer’s account the following restrictions:
a) withdrawal and the internal transfer of funds in the Customer account will be possible only after 30 days;
b) withdrawal of funds from the Customer’s accounts will only be possible to the Customer’s purse in the system, from which the completion of, or bank transfer to the account registered to the name of the Client;
c) withdrawal of funds through the EPS is not received by the Company for execution.
5.3.5. In the case of transfer of the Customer’s account replenishment through the payment system and at the same time transfer with a bank card, withdrawal of funds from the Customer’s accounts will only be possible by bank transfer to an account registered to the Client name. Withdrawal of funds to the Customer’s purse in the system will not be available.
5.3.6. Once the funds transferred by the Client through the system using a credit card, have been successfully credited to the account of the Client in the Company, the Company’s obligation to provide services in crediting the amount of payment is executed in full and can not be challenged.
5.3.7. In exceptional cases, the Company may make return payments received through the system using a credit card. In this case the refund is carried out on the same bank card with which the refill made.
5.3.8. The Company undertakes to send the funds to the Customer’s account in the payment system in accordance with the details provided in the application for withdrawal.
5.3.9. Customer understands and agrees that the Company is not responsible for the terms of translation performance and the circumstances that resulted in a technical failure when
14 Limitation of the claim. 5.3.4 (a) is removed early in the case of the Client of the documents mentioned in para. 5.3.3 of this Regulation, and after being processed by the Company transfer if they occurred not because of the Company but through the fault of the payment system.
5.4. Translation by electronic payment system
5.4.1. The client can take advantage of transfer via electronic payment system (hereinafter –
“EPS”) at any time, if at the time of the transfer the Company provides this way to transfer funds.
5.4.2. Client may make a transfer via EPS only using their personal accounts registered in the CSE.
5.4.3. Before making a transfer via EPS Client is obliged to verify the account information in the Company Dashboard for cases where the transfer is not automatically from your dashboard.
5.4.4. Withdrawal of funds from the Client’s account via EPS are not available if the Customer’s account earlier replenished by credit card through the system or if on account of restrictions imposed in accordance with para. 4.18 of this Regulation.
5.4.5. The Company undertakes to send the funds to the Customer’s account in EPS in accordance with the details provided in the application for withdrawal.
5.4.6. Customer understands and agrees that the Company is not liable for deadlines, for the terms of service to the Customer ESR and the circumstances that resulted in a technical failure when making a transfer if they occurred not because of the Company but through the fault of EPS.

5.5. Internal transfer of funds
5.5.1. The client can apply for internal transfer of funds at any time, if at the time of the transfer the Company provides this way of transfer of funds.
5.5.2. The client may make a request for internal transfer of funds to another account of the Client, open the Dashboard. Applications for internal transfer of funds to third parties will not be accepted by the Company account.
5.5.3. In the implementation of the internal transfer of funds from the Customer’s account, which is replenished with a credit card or through a payment system, restrictions on the withdrawal of funds transferred to the account of the Client, which carried out an internal transfer.
5.5.4. If the internal transfer of funds between the accounts of the Client Company employee made a mistake and such has caused a money transfer to a wrong account, the application shall be reimbursed to the Customer by the Company.
5.5.5. If you make an application for internal transfer of funds in the details of the client’s account was a mistake that resulted in a credit of funds to an incorrect account, the amount of application to the Client will not be refunded.
6. User Dashboard
6.1. The client agrees with all the points of this Regulation on the use of the Personal Cabinet.
6.2. Login to your account is password protected.
6.3. Customer acknowledges and agrees that access to the personal account will be password.
6.4. The client takes full responsibility for the preservation of the password and ensure its safety from unauthorized access by third parties.
6.5. All orders made through Personal account with the password are considered to be executed by the Client.
6.6. Any person who has obtained access to the personal account by entering the password is identified with the Client.
6.7. The Company is not responsible for any losses that the Client may incur in the event of theft, loss or disclosure of the password to third parties.
6.8. The client is free to change the password to the Personal Area or use the password recovery procedure.
To reset the password to access the My Account Customer should contact the company’s support support@citycapital.trade or change the password yourself in a private office.
6.9. Applications for replenishment of accounts, applications for withdrawal and applications for internal transfer of funds appear in the Client Dashboard section “Payment History”.
6.10. The customer can see the status of the application on the following account replenishment in the section “Payment History” Personal Cabinet:
a) The status of “In Progress” means that the expected flow of funds in the Account of the Company.
b) «Done» status means that the funds credited to the Client’s Account.
c) «Denied» status means that the application is rejected. The detailed information on the payment indicated the reason the application rejection.
6.11. The customer can see the status of the following requests for withdrawal of funds from the account, as well as applications for internal transfer of funds in the “Payment History” Personal Cabinet:
a) The status of “In Progress” means that the application is accepted by the Company.
b) «Done» status means that the funds sent to the external account of the Client, specified in the application, or credited to another account of the Client in the Company at an internal transfer of funds.
c) «Denied» status means that the application is rejected. The detailed information on the payment indicated the reason the application rejection.
6.12. Application for account replenishment, the application for withdrawal and the application for internal transfer of funds can be canceled by the Client (see “Payment history” Personal Cabinet) before they are executed.
6.13. Application for account replenishment, the application for withdrawal and the application for internal transfer of funds may be rejected by the Company, indicating the reason for rejection.
7. The procedure for conducting investigations and resolving disputes
7.1. In the event of a dispute Client is entitled to make a claim to the Company or to send a request for the translation of the investigation. Complaints and inquiries received within 5 (five) working days from the date when the dispute arose.
7.2. The moment of a dispute for the registration of the claim should be considered when recording in the “Payment History” in the Client Dashboard.
7.3. To make a request for an investigation of the bank transfer the Customer should:
a) correctly fill in the standard form in the section “Payment History” Personal Cabinet. All requests directed otherwise (at forum, by e-mail, by phone, and so on. D.), An investigation can not be accepted.
b) in the case of a bank transfer to attach a copy of the SWIFT (SWIFT), confirming that the translation of foreign currency;
c) in the case of ruble bank transfer attach a copy of the payment order, confirming funds transfer in Russian rubles.
7.4. To investigate the transfer through EPS or transfer to a bank card customer will need:
a) correctly fill in the standard form in the section “Payment History” Personal Cabinet. All requests made otherwise to the investigation can not be accepted.
b) In the event of a transfer through the EPS to send the translation screenshot or payment notice confirming the transfer to the Company’s account;
c) In the event of a transfer to a bank card: a copy of an identity document, a copy of a credit card.
7.5. To make a claim for non-commercial operations client must correctly fill in the standard form in the processing of claims myAlpari. All claims filed in any other manner will not be accepted.
7.6. Requests or complaints, decorated according to the claims.

7.7. The complaint must not include:
a) affective appraisal of the conflict situation;
b) insulting remarks against the Company;
c) profanity.
7.8. To investigate the translation and review of the claim the Company is entitled to request from the Customer additional documents.
7.9. The Company is entitled to reject a complaint in case of non-compliance with the conditions of Section 7 of this Regulation.
7.10. In the absence of a satisfactory outcome of the consideration of the claim by the Company in accordance with these Regulations, shall be entitled to transfer it for further consideration to the competent authorities in accordance with applicable laws of the United Kingdom.
CITY CAPITAL TRADE Managed By Vellamo Holdings Corp.